Ushio America

Field Service Engineer

Website ushioamerica Ushio America, Inc.

Applying Light to Life

Company Description:

Since being established in 1967, Ushio America, Inc. (UAI) and its group companies have evolved to become a photonics solutions provider. UAI continually invests in educating employees, technical capabilities, and its manufacturing sites across the USA to create solutions for our customers. We solve problems with light.

Light solutions at UAI can range from EUV Semiconductor light sources the size of a bus down to a sensor LED the size of a fingernail. Cinema lamps and laser light projectors are installed for the largest premium screens. Intelligent LED lighting for entertainment production to multispectral medical imaging systems that are designed and manufactured in an ISO 13485 certified medical facility. Architectural lighting creates a beautiful environment while horticulture lamps grow food in optimal conditions to save water and the environment. Care222® technology, developed and researched with Ushio Japan, inactivates viruses when people are present. UAI also distributes the lamps of its parent company, Ushio Japan, one of the world’s largest specialty light source companies.

UAI is fundamentally involved in all areas of the electromagnetic spectrum from extreme UV to visible to far IR. Our knowledge of wavelength, power, packaging, module, system as well as active and passive selection enables us to present the best solution for your application.

At the heart of UAI is our people and their commitment to diversity, equity, and inclusion (DEI) along with environmental, social, and governance (ESG). We support customers on their journey to develop customized augmented reality solutions or to manufacture high volume infrared heater lamps.

Responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationships with customers

Skills:

  • Proven field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Japanese speaking preferred
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification

Benefits:

  • Full Time Work!
  • 11 Paid Holidays (+1 week shut down during Christmas)
  • 401(k) Employer Matching
  • Competitive Benefits Plan (Medical, Dental, Vision) HMO & PPO Plans
  • Room for Growth!
  • Stable company. Been in business for over 50 years!
  • Bonus!

**Current Ushio Employees are eligible for a referral bonus. Please reach out to HR for further instructions regarding more information and eligibility.

To apply for this job email your details to hr@ushio.com